Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
Telephony Communication Technologies ( TCT) is the most secure unified communication and collaboration solution provider for government and private organization in the region. It is unprecedented in governmental communication thanks to its flexibility of communication coupled with complete protection. Meaning you can use any communication mode you like, in one application, swiftly shift from voice to chat, email or file transfer, and all at a top secret security level.
TCT offers you a secure unified communication and collaboration solution for PCs that helps you improve the productivity of your organization by uniting efficient communication with top level security and allows you to flexibly use messaging, chat, file transfers and voice conversations. This reduces or eliminates delays in your workflow and relieves your budgets by reducing travel costs. Simply integrate Telephony into your current communication infrastructure. TCT meets the specific requirements of your organization. Other than with commercial solutions, you can restrict the usage to a centrally managed group of your staff with clearly defined authorizations and privileges.
We provide mid-market contact and call center solutions which integrate seamlessly with your existing systems. Telephony provides simplified Call Center solutions which do not require a great deal of system integration, featuring CC Supervision, CC Distribution, CC Outbound, CCIVR, CTI & integration with CRM tools.
A call center is the main hub for handling customer and other telephone calls, usually empowered with some amount of computer automation. A call center typically has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to the specific agent, and to log calls. They are standard for a number of companies, especially those that rely on high customer interaction such as logistics or e-commerce businesses.
A contact center is generally part of an enterprise’s overall Customer Relationship Management (CRM) and is typically a modern unified communications solution with specialized software that enables contact information to be routed to appropriate resources, contacts to be tracked and full customer interaction history to be gathered and managed. It serves contact with the clients beyond just through calls and is considered to be an important element in multichannel marketing, extending beyond traditional customer service.
First contact resolution in a contact center is becoming paramount in present day customer relationships.
Through IP Telephony, we offer an established technology for delivering voice services over an existing network infrastructure. Your business can become one of the many clients enjoying the benefits of reliable user access to a range of enhanced communication and collaboration tools.
IP Telephony is our proven idea for the future of enterprise voice communications. The most obvious benefits of an IP based voice system include lower cost, more flexibility, and improved usability and manageability. By using the existing data infrastructure instead of a separate dedicated network, enterprises save time and money. IP-based voice communication equipment represents a shift to commodity computing platforms, available at significantly lower costs and that support various functions that empower enterprises. Through Session Initiation Protocol (SIP), IP Telephony supports the following functions:
Voice Over IP Phone System Unified & Differentiated Communications Simplified Deployment and Management Interoperable Open Architecture.